FAQ’s: Diamonds & Gems, Jewelry Repair & Custom Design

A natural fancy yellow colored diamond in a white gold halo style ring

FINDING THE PERFECT DIAMOND, HAVING JEWELRY CUSTOM CREATED, REPAIRED OR APPRAISED SHOULD BE FUN AND EASY!

HERE ARE SOME HELPFUL Q&A’S TO ASSIST YOU IN GETTING STARTED, AND LET YOU KNOW WHAT TO EXPECT ALONG THE WAY.

  • As all stones are as unique as the person who wears them, I like to either meet with you or have a detailed phone call first to make sure I am understanding exactly what you are wanting, what your budget may be and what your ideal timeline to purchase a stone is.

    The next step is to provide you with options! It is usually at this point when stones are brought in and a time is scheduled for you to view them.

    Most clients find this an exceptionally personal experience and it ensures the stone you select is exactly what you want.

  • Custom creating a piece of jewelry is an exciting process!

    Because every item is made to order, the timeline can vary greatly depending upon the complexity of the design, if design changes are made, if specialty stones need to be sourced and how quickly communications happen. Most designs flow from concept to completion within 2-4 weeks, although simple pieces can be done much faster.

    First, we start by figuring out what is important to you for your design. What styles are you drawn to? What color/s of metal do you like? What stones will be featured? We can also use a sketch or a picture of something you like as starting point.

    After collaborating to discover your concept or vision, the initial design is created. We are proud to offer original, in-house, CAD design work. This process enables us to show you photorealistic computer images, make any desired changes to the design before casting and print a model for your approval. We also offer customization direct from select manufacturers, hand carved wax modeling and hand fabrication.

    Once you have given final approval of your design - the item is cast into metal, stones are set, it is polished and is complete!

    In all, custom creating a piece of jewelry should be a wonderful experience. Our goal is that you have a piece of jewelry that you love, is made to last, and turns out better than you could have ever hoped for.

  • Gemworks Fine Jewelers is here to help!

    We can provide any and all jewelry repair and restoration service, including (but not limited to):

    • Ring Sizing

    • Chain Repairs and Clasp Replacements

    • Hand Engraving

    • Solder/Weld Breaks

    • Redesign or Modify Existing Pieces

    • Repair and Rebuild Prongs, Tips and Channels

    • Replace Missing or Damaged Stones

    • Solder Rings Together

    • Fix Earrings, Supply New Earring Backs

    • Clean, Polish and Rhodium Plate

    • Replace Worn Out or Thinning Ring Shanks

    • Install Expandable (Arthritic) Shanks to Rings

  • There are two quick and easy ways to schedule your appointment!

    The first way is to call (509) 822-8998 and we can find a time that works best for your schedule!

    The second option is to self schedule your appointment online. You pick the time and date and what you need help with.

    If you have any questions or need additional help creating an appointment please call or email us at: create@gemworksfinejewelers.com

Have More Questions? Contact Us!
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